Refunds & Returns Policy
Last Updated: April 3, 2024
Thank you for shopping at Crystal Water Elixir.
1. Returns
We accept returns on physical products within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
3. Return Process
To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to promptly replace the item or issue a refund.
6. Contact Us
If you have any questions about our Refunds & Returns Policy, please contact us:
- Email: [email protected]
- Address: Philippines Banawa City
7. Exceptions
Some items are non-returnable and non-refundable:
- Gift cards
- Downloadable software products
- Personalized items
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Contact us at {email} for questions related to refunds and returns.